TO IMPROVE YOUR EXPERIENCE WITH KHEY AND AVOID CONSTRANGEMENTS, WE CREATED A POLICY OF EXCHANGE AND RETURNS THAT FACILITATES IN THE TIME OF THESE PROCEDURES.

ANY AND ALL RETURN PROCEDURES MUST BE COMMUNICATED TO OUR CONSUMER SUPPORT SERVICE SO THAT WE MAY ACCOMPANY YOUR PROCESS.

IT IS IMPORTANT TO UNDERSTAND THAT, IN THE CASES BELOW, YOU RECOGNIZE THE RECEIPT OF YOUR ORDER IMMEDIATELY CASE:

            PRODUCT PACKAGING IS VIOLATED

            THE PRODUCT SHOWS FAULTS;

            THE REQUEST IS IN DISAGREE WITH THE REQUESTED IN THE E-COMMERCE.

KHEY SHALL NOT BE LIABLE TO YOU IF YOUR ORDER IS RECEIVED WITHOUT CONFERENCES ABOVE.

Exchanges

RECEIVED YOUR PURCHASE BUT WOULD YOU LIKE TO CHANGE IT? OKAY. FOLLOWING THE STEPS BELOW:

CHANGING THE PRODUCT IN OUR OFFICE KHEY: YES, YOU CAN CHANGE ANY E-COMMERCE PRODUCT IN OUR OFFICE. FOR MANY CUSTOMERS, THAT OPTION IS MORE PRACTICAL AND QUICK FOR THE EXCHANGE PROCEDURE. WE ONLY NEED TO CONTACT OUR CONSUMER SUPPORT SERVICE, INFORMING THE DAY AND THE TIME YOU WOULD LIKE TO MAKE YOUR EXCHANGE. THIS IS VERY IMPORTANT! WE NEED TO CONTACT US BEFORE, OK?

EXCHANGE THROUGH MAIL: IF YOU PREFER TO SUBMIT YOUR PRODUCT TO US, YOU MUST CONTACT THE CONSUMER SUPPORT CENTER SO THAT WE COULD GUIDE YOU ON HOW TO MAKE THE POSITION OF YOUR ORDER BACK TO KHEY. AH, IT IS GOOD TO RESSALTAR: IN CASE OF EXCHANGE, WE ARCAMOS WITH THE COSTS OF THE FIRST POSTAGE. (VIA PAC)

IMPORTANT INFORMATION FOR ALL TYPES OF EXCHANGES

IN CASE OF DEFECT KHEY AGREES TO TRADE THE PRODUCT FOR ANOTHER PART.

THE REQUEST FOR EXCHANGE SHALL BE COMMUNICATED TO OUR CONSUMER SUPPORT SERVICE UP TO 5 (FIVE) DAYS CORRESPONDING TO THE DATE OF RECEIPT. THE RETURNED PRODUCTS MUST BE WITHOUT VIOLATION OF THE ORIGINAL MANUFACTURER'S LACRE, IS THEREFORE, WITHOUT ANY INTERVENTION THAT IMPLIES IN DEPRECIATION OF THE PART, ACCOMPANIED BY THE FISCAL NOTE, LABELS, TAG'S, ACCESSORIES AND PREFERENTIAL IN THE ORIGINAL PACKAGING.

AFTER RECEIPT, THE GOODS SHALL BE ANALYZED AND UP TO 5 (FIVE) DAYS CORRIDATED A SOLUTION SHALL BE PRESENTED TO THE BUYER.

IN CASE OF DISCLOSURE WITH THE PROCEDURES, THE PRODUCT WILL BE REFUNDED TO THE BUYER WITHOUT THE RIGHT TO EXCHANGE.

IF THE PRODUCT FOR EXCHANGE IS NOT AVAILABLE IN STOCK, THE PURCHASER MAY CHOOSE ANOTHER PART OF THE SAME VALUE OR THE TOTAL REFUND OF THE PAID VALUES.

- THE PRODUCT MUST BE LABELED, CONTAINING TAG'S AND ORIGINAL LABEL AND THE PRODUCT MAY NOT BE DAMAGED OR OUTSIDE THE PART. RESULTS OF THE VALUE OF THE PRODUCT ARE VALID IF THE LABEL (S) OF THE SAME HAS NOT BEEN VIOLATED / WITHDRAWAL OR ALTERED.

EXCHANGES BY SIZE: THE BUYER HAVE THE RIGHT TO REPLACE ITS PRODUCT FOR A LARGER OR LOWER SIZE OF THE SAME PURCHASE, IF THE SAME IS AVAILABLE IN THE DESIRED SIZE.

THE DEADLINE FOR REQUESTING THE PRODUCT EXCHANGE IS 7 (SEVEN) DAYS CORRESPONDED AFTER RECEIPT. IF THE DESIRED SIZE IS OUT OF STOCK, THE CUSTOMER HAS THE OPTION TO WITHDRAW ANOTHER PART OF VALUE EQUAL OR HIGHER TO THE PART THAT WAS REQUESTED FOR EXCHANGE. IF IT IS AN UPPER PART, THE CUSTOMER MUST PAY THE DIFFERENCE PURSUANT TO THE PURCHASE POLICY OF THE SITE.

IN THE EVENT OF USE, THE PRODUCT WILL BE RETURNED TO THE CUSTOMER WITHOUT PRIOR NOTICE AND NO CHARGE OF FREIGHT FOR THE COMPANY'S ACCOUNT.

PROMOTIONAL PARTS CAN NOT BE CHANGED.

DEVOLUTION

HAVE YOU REGRETED OR DISMISSED THE PRODUCT? NO PROBLEM. ENJOY THE FOLLOWING CONDITIONS:

THE TIME LIMIT FOR DETENTION IS UP TO 7 (SEVEN) CURRENT DAYS COUNTING FROM THE RECEIPT DATE.

THE PRODUCTS SHOULD BE SHIPPED WITH YOUR ORIGINAL PACKAGING, WITHOUT USE AND VIOLATION OF LABELS. RESULTS OF THE VALUE OF THE PRODUCT ARE VALID IF THE LABEL (S) OF THE SAME HAS NOT BEEN VIOLATED / WITHDRAWAL OR ALTERED.

THE PRODUCT MUST BE SHIPPED IN THE ORIGINAL PACKAGING WITH THE ATTACHED FISCAL NOTES.

KHEY DOES NOT ACCEPT RETURNS OF UNDERWEAR CATEGORY UNDERWEAR (CUECAS JOCKSTRAP) TO RETURN THEIR RETURNS. WHETHER FOR ANY REASON, CONTACT US WITH OUR CONSUMER SUPPORT SERVICE. SO WE CAN ORIENTATE YOU ABOUT HOW TO SEND YOUR PRODUCT BACK TO KHEY.

THE RETURN OF THE PARTS RETURN IS BY THE CUSTOMER.

STORAGE OR REIMBURSEMENT OCCURS UP TO 7 BUSINESS DAYS AFTER RECEIPT OF THE PART.

ON THE TICKET: IF THE PAYMENT HAS ALREADY BEEN IDENTIFIED, WE WILL MAKE THE DEPOSIT IN CURRENT ACCOUNT INFORMED BY THE CUSTOMER UNTIL 7 (SEVEN) BUSINESS DAYS.

CREDIT CARD: WE WILL REQUEST THE CARD OPERATOR TO COME ON A BUSINESS DAY. THE SAME MAY BE DISPLAYED ON ITS INVOICE ON SEVEN (7) BUSINESS DAYS.

Back to Store