Terms and Conditions of Purchase and Sale of Khey, located at Rua João Torquato, 103, hereinafter referred to simply as Khey, and, on the other hand, Khey customer, qualified at the time of purchase of Khey products, hereinafter referred to as simply Customer.

Whereas Khey sells products and services on the Internet; Considering the Customer's interest in purchasing the products offered by Khey ("Products") in its sales channels; The purpose of this agreement is to establish the general conditions of use and purchase of products and services of the customer of the Khey site.

Confidentiality: It is Khey's responsibility to preserve the confidentiality of all data and information provided by Customer in the purchase process. The security of the site is audited daily and guaranteed against the action of hackers, through the seal "Site Blindado".

Customer Service (SAC): The customer has this service to resolve any doubts, resolve any requests or complaints regarding your request or any content made available on the site. The SAC may be activated through telephone or site form.

Delivery Policy: The deadline for delivery of the Products is informed during the purchase procedure, counted in working days. The deliveries of the Products are carried out from Monday to Friday, from 8am to 10pm. Exceptionally, some deliveries of Products may occur on Saturdays, Sundays, and holidays.

The customer is responsible for ensuring the suitability of the dimensions of the product to ensure that they conform to the space limits of the lifts, doors and corridors of the place of delivery. The assembly or disassembly of the product, transport by the stairs and / or doors and windows, or lifting of the deliveries will not be carried out.

Up to three delivery attempts will be made at the place informed, on alternate days, with an interval of up to 48 hours between one delivery and another. It is indispensable that, at the requested address, there is a person authorized by the buyer, over 18 years old, and carrying identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will return to the Khey Distribution Center.

After completing the order it is not possible to change the payment method and / or delivery address, request advance payment or even priority delivery.

The delivery period informed during the purchase procedure of the Product takes into account the inventory, the region, the invoice issuing process and the preparation time of the product. With each update in the order delivery status, Khey's system automatically sends alert emails to the Customer.


The freight delivery amount is calculated based on the place of delivery, weight and dimensions of the Product.

Khey does not authorize the carrier to: enter the home; deliver by alternative means (example: hoisting product by window); perform installation or maintenance of products; open the product packaging; deliver at an address different from the one in DANFE; carry out delivery to a minor or without identification document.

Khey is not responsible for the retention of goods in the SEFAZ when it is due exclusively to the customer's pending issues, so it is necessary to attend the tax office for the goods to be released, since in these cases the information regarding releases and payments are only made to interested parties.

Right of repentance: The Client shall be entitled to exercise the right of repentance of the purchase, for the purpose of returning the Product, in which case the following conditions shall be observed: the withdrawal period for the purchase of the product is up to seven (7) calendar days from the date of receipt; in the event of a return, the product must be returned to Khey in its original packaging, accompanied by the DANFE (Electronic Documentary Support Document), the manual and all its accessories.

The Customer must request the return through the Customer Service (SAC) or directly in the Control Panel, in the topic "cancel order". Expenses arising from the collection or posting of the Product will be borne by Khey.

Upon arrival of the product to the Distribution Center, Khey will verify that the above conditions have been met. If so, it will provide the refund in the full amount of the purchase.

In credit card purchases, the card administrator will be notified and the chargeback will occur on the next or subsequent invoice, at one time, regardless of the number of parcels used in the purchase. The deadline for reimbursement, and also the collection of the remaining installments after the full refund of the value of the Product on the Customer's credit card made by Khey, is the responsibility of the card administrator. In the event of collection of future installments by the card administrator, the Customer shall not